Free and Open Source software has powerful tools for your small business.

The old axiom, "You get what you pay for," is still true.  Free and Open Source software tools are available for download, but not everyone can install them.  That's where P3iSystems can help.

Small business owners have to wear many different hats and perform many different functions.  These include the outward-facing sides of the business - its mission:  finding new clients and building relationships with existing ones, making sure that customers are satisfied.  There are also inward-facing aspects of the business - structural, organizational and administrative issues that take a lot of time and attention.

As a small business owner you want to give priority to the outward-facing mission of the business, but it often seems like you spend more and more of your time fighting fires and solving problems with the inward-facing aspects of running your business.  Your business can thrive and grow only if you build it as an organization with structures that will help it run itself.  We can help you with this aspect of business:

• Policies  

Organizational structures include things like policies - you have many of these already, but you also need a set of rules of the road that governs your Information Technology infrastructure.  How do you protect the information of your business and that of your clients?  How do you deal with system outages?  If disaster strikes, what will you do in order to get your business up and running again?  These questions are first answered at a policy level.  P3i Systems can help you formulate Information Technology policies that will serve your business.

• Processes

• Procedures

Procedures are steps and actions that are taken to implement your business processes according to the policies you've mapped out.  When you envisioned this business, you had all these things in mind and you've been doing all these things as you deal with your customers.  The procedure checklist creates a repeatable customer experience and allows you to reproduce yourself through your employees and associates.

• Information

So far we've looked at structures - now there is information that populates each instance where a procedure implements your business processes according to the policies you've formulated.  You need to track the information of your business in order to be able to measure your performance not only according to the bottom line, but using a number of performance metrics.

• Systems

Once all the other ingredients are in place, you can bring technology to bear in order to automate the functions of entering information into the procedures that implement your business processes.  Using Information technology improves your speed of execution and increases consistency and reliability.

Policies, Processes, Procedures, Information and Systems

That's what P3iSystems means.  It's a shift of perspective that helps you look at your small business in ways that can help you to be more effective and efficient at pursuing the mission of your business by dealing with your customers and the goods and services you deliver to them.  You'll be able to do this with greater confidence when you know you've got organizational tools that will help you fight the fires you have to spend so much time on now, and prevent many of them from getting started in the first place.

P3iSystems brings Enterprise-class IT Services to your small business.

After working in Information Technology for Fortune 500 enterprises for over 15 years, Rob Mitchell saw that many small businesses had a need for someone to come alongside them to provide more than just break-fix services for their computers. 

Rob's background began primarily as a technologist, but years of dealing with business leaders and decision-makers gives him a unique perspective and an ability to move between the worlds of information technology and business leadership.  With a resume that includes leadership of technology and customer service organizations, working with business leaders for process improvement, and the ability to speak the language of the Data Center and the boardroom, Rob can help you build an Information Technology infrastructure that will enable your small business to thrive.

"Before I was an IT Professional, I worked as an interpreter," says Rob.  "I had no idea how useful that experience would become in the IT field, but I've learned that often IT people and business leaders speak different languages.  Being able to speak both languages and have a foot in both worlds has made it possible for me to bridge the communication gap that so often exists.  Sometimes it's more than just a language barrier, but a cultural one, as each subculture has its own perspective and assumptions through which they see the world.  Being able to see issues from both technical and business perspectives has become really strategic."